"I was very pleased with the entire process and would recommend A-Quality to everyone."

- G. Clark, Westminster, MD, December 2011

"You all are great! Thanks for everything."

- M. Golden, Mt. Airy MD, December 2011

"The guys that came were great! Appraiser answered all questions and provided prompt response. Good quality service & fair pricing."

- K. Russo, Manchester, MD, October 2011

"A-Quality did an outstanding job installing our two new systems. Sean Connors took time to explain everything and was very efficient and thorough in the process. The contractors were neat and careful during all phases of the installation. We couldn’t be more pleased."

- S. C. Snively, Mt, Airy MD, September 2011

"I’ve used you all for years. You are reliable & trustworthy."

- S. D. Johnson, August 2011

"Both the sales and installation crews were very professional. The installation crew had a very difficult removal and re-entry project but they handled it with care and quality. Very, very impressed all around. Thank You!"

- S. Ansteatt, Westminster MD, September 2011

"Everything went so well – I have never met a more kind and courteous group of employees from the original estimate to the completion of the A/C up and running…Thanks To All!!"

- Joan & Charles Paulsen, Sykesville, MD, July 2011

"I am writing this to commend A Quality Heating and Air Conditioning Service. My blower stopped working a few days and I didn’t know who to call – I noticed that A Quality’s sign listed Trane as one of your areas of expertise so I called your company. The women I talked to on the phone was very helpful and set up an appointment for a technician to examine my unit. The technician arrived during the scheduled time frame and went directly to work. He inspected the unit and said he thought it was the capacitor which he tested and found defective. After replacing the capacitor he inspected the other components of the unit and found everything to be working properly. It is a true pleasure working with a company who arrives on time and efficiently fixes the problem. I will highly recommend you to my friends and neighbors."

- Frank Young, Westminster, MD, June 2011

"Greatly appreciated the professionalism of A-Quality Heating & Air Conditioning (Westminster, MD) in selecting and installing the HVAC replacement system in our home recently.  A-Quality was very responsive to my many questions and took the time to understand my needs to determine the best solution for our situation.  Technicians were prompt, courteous, and completed the work in a timely manner leaving our home neat and clean with minimal disruption."

- L. Vescovich, Hanover MD, Dec 2010

"I told the salesman what I wanted & that is what he presented to me. That is the reason I purchased the system."

- D. Messick, Westminster MD, November 2010

"The last two times we called the same guy came out right away. He's a great person and worker. Many thanks for his last time here. It was a real emergency and he was here very quick even though he was on a lake having fun at the time. He got here in great time and had us up and running in about a half hour. This was very important because my elderly parents live with us and it wall 100 degrees or close to it!!"

- S. Sheppard, Manchester MD, August 2010

"A-Quality always does a great job- Would not use anyone else."

- D. Engel, Westminster MD, August 2010

"Worked well to make sure we were cool until the parts came in to repair."

- K. Button, Hampstead MD, September 2010

"Jim Poole was my salesman. He was very easy to deal with and after evaluating my situation, he knew what I needed. I don't remember the names of the two installers, but they knew their stuff and worked hard to install my two units in very hot conditions."

- G. Laumann, Westminster MD August 2010

"Jim Poole was excellent to work with! He helped answer all my questions, responded promptly to all phone calls and even helped me with all the follow-up paperwork related to the rebates. Jim is a terrific asset to your company. The installation team; Bill & CJ were courteous and kept things clean. They did a top notch job with very little disruption. I was honestly pleased with the entire process, from first phone call through turning on the replacement system, everything went according to plan. I would not hesitate to recommend A-Quality!"

- D. Sturm, Mt. Airy, September 2010

"For many of this survey’s questions “did the contractor offer”, I checked N/A.  I was very specific about what I wanted and did not want when I requested a quote.  I do NOT want people trying to sell me stuff I don’t want or need.  This contractor provided several options with exact part numbers and prices.  He was the only one to provide the correct part numbers for the energy-star certification."

- Pete Eisenreich, Catonsville MD August 2010

 

"Serivce and knowledge was excellent!"

- Chuck Rabinovitz, Gettysburg, PA  June 2010

 

"I just want to thank you for your help in getting us the air conditioner. Your employees were very courteous and friendly. I appreciate, as well as my dad, how quickly you were able to get us the unit, as I thought we were going to melt! I will definitely recommend A Quality to anyone needing HVAC service."

- Thanks again,
Dana Roland BSN, RN, CCRN

 

"I'm writing this letter to commend the workmanship of A-Quality. The price quoted to us came in thousands less than other companies we contacted. The installation is very neat and professional looking, and there was no mess left for us to clean up after they left. The technician spent time after he was finished to explain the function of each of the pieces of equipment installed. He made it easy for me to understand. All the men that worked on our installation were polite and courteous. Thank you for doing the job for us. We will recommend your company to others in the future."

- Carroll County Resident - Stacy Berg

 

"I just wanted to drop you a quick note to thank you for the work that your service department did on my A/C unit. They were very professional, worked quickly and efficiently, were very nice and polite and cleaned up after themselves. I will definitely use you in the future for my A/C needs and recommend you to others."

- Thanks again,
Debbie Gartrell-Kemp

 

"You came to my house to give me an estimate to replace my A/C System, I wanted to thank you for being so courteous. I wanted you to know how much I appreciate you and your staff for making a new A/C purchase such a pleasant one. I especially wanted you to know how professional your installation crew and service technician were. They were very respectful of my property. Your office staff was very patient and courteous to me and answered all my questions.

Thank you again. I would not hesitate to refer your company to anyone needing your service. "

- Sincerely,
Kathleen K. Ross

 

"I am really pleased with A-Quality Heating & A/C services. The contractor was great. I would definitely recommend this company to my friends."

-Robert Williams Capitol Heights MD

 

"I was very pleased with the service."

-Roasemary Marcin, Columbia MD

 

"A-Quality did a great job. The guys made sure they cleaned up afterwards. They arrived 10 minutes prior to schedule start time. They were very efficient."

-Tress Dayton, Westminster MD

 

"A-Quality Heating and Air Conditioning in Westminster, MD did an excellent job."

-Lawrence Kaskel, New Market MD

 

"Excellent professional courteous personnel and staff!!"

-Ronald Boris, Baltimore MD

 

"They are super!"

-Helen Brooks, Lutherville MD

 

"Company goes the extra mile to serve customer needs."

-Richard Stewart, Winfield MD

 

"Great Experience"

-Matthew Betz, Eldersburg MD

 

"A-Quality in Carroll County MD is an outstanding company."

-Pam Sisk, Westminster MD

 

"A-Quality did a fantastic job! Can't imagine anything they could have done better."

-Mike Quick, Union Bridge MD

 

"Great experience, have used A-Quality before. Very Honest & knowledgeable."

-Chris Leatherwood, Finksburg MD

 

"Excellent contractors and equipment."

-Peter Anania, New Windsor MD

 

"We wanted to thank you and your staff regarding the installation of our new heat pump. Jeff & Nick did a wonderful job and we were very pleased with them. The new heat pump seems to be working great and we are excited to find out how well it works when it gets really cold out."

-Jason, Amanda & Rachael Prince, Westminster MD

 

"After I did my research on competing brands of hvac systems, I chose Trane to check out first and A-Quality Heating and Air Conditioning specifically because they were in close proximity to us and I know from Trane online that they were a recommended dealer by the Trane organization. I chose to visit their business location rather then to call to set up an appointment. When I reached their location the first person I met was George Stillman, sales rep for A-Quality. We sat and chatted for 45 minutes to one hour and a more personable or more knowledgeable man I could not have found. He met with me first and then with my wife, we met twice at my home and then finally with us at A-Qualities business to meet the owner and the business employees in office and shop. We were made very welcome in what George called the "nickel tour". Following that point others from A-Quality took over to set a date and then install the system. The owner invited us back, the office employees great/friendly and the installers did a great job and cleaned up all before they left. A very pleasant experience!"

-Del & Joan Weimer, Westminster, MD - October 2009

 

"This was an excellent contract start to finish- the techs, Jeff & Nick were top notch, decent and knowledgeable about all aspects of system and installation. We have already noticed the difference!! I have had an opportunity to recommend A-Quality already, we are very pleased."

-John Wilkinson, Columbia, MD - November 2009

 

Good Morning Earl,

I want to let you know our new coal fired hot air system is working just fine. The temperature in the house stays at a very comfortable and even 71 degrees - no more temperature swings! Now we have a warm basement too.

Currently I am using only the propane furnace blower to draw the air from the coal stove - running it continuously. This morning the temperature was 72, so I set the auger feed rate back just a little. I'll have to learn how the system needs "tweeked" from day to day.

The larger cold air return trunk line that you suggested and installed at the propane furnace allows the air handler to run much quieter now. That's an added plus!

When I get the new addition wired and insulated I will open the damper, turn off the propane blower, and use the coal stove blower (or maybe both blowers will be needed). I'm thinking in order to make the system even more efficient, maybe a cold air return should be installed in the new addition and ran to the coal stove. We'll see how the system runs when I get the new addition ready to heat.

Your installers did a great job!

Thanks again, Penny and I are very satisfied with our new heat system.

- Brian Chaney, Frederick, Maryland - January 2010

 

To Whom It May Concern:

I wanted to write to you to let you know how much I appreciate the way your company took care of me when I called on Wednesday, January 6, 2010.

From the very first person I spoke with on the phone to the young man who handled the repair of my furnace I was totally impressed!  When I called to explain that my furnace was not working at 2:00 in the afternoon, the young lady who took my call immediately made a call to someone who was heading down to the Sykesville area for a standard maintenance call and re-directed him to my home.  Your truck arrived in less than 30 minutes at my door!

The young man, Brian, was able to diagnose the problem within minutes and was ready to replace the part needed.  Not having the actual part needed on the truck, he was able to put on a temporary part that would get me thru the night so that I would have heat and then return the next morning to put the correct part in.  I was so appreciative that he was able to give me heat thru the night!  Within 5 minutes he came back in to let me know that another gentlemen was on his way down with the correct part that he would switch out the part now rather than come back the next morning!

Your company went above and beyond to repair my furnace.  I truly appreciate the service I received and will highly recommend your company to others.

Sincerely,

- Donna Glasscock, Eldersburg, MD - January 8, 2010

 

"We are very happy with the contractor and our unit!"

- Ronald Billings, New Windsor