Let us put your mind at ease with our Complete Care Program designed to care for your HVAC system and repair most routine situations as noted below. This package includes complete maintenance visits twice per year.

Parts Coverage:
Replacement parts as needed to maintain equipment in proper working order, to include: Condenser fan motor , Oil Burner Motor, Blower Motor, Pilot burner, Hi & Lo pressure control, Thermostat base, Blower shaft & wheel, Thermocouple, Expansion Valve, Start devices, Gas valve, Safety's, Relays, Restart delay controls, Reversing Valve, Belts, Contractors, Blower motor, Transformer, Oil Nozzles, Refrigerant R22 or 410A,Thermostat, Electrical controls, Igniters, Overloads, Blower bearings, Pilot safety

Labor Coverage:
To include all labor required to keep the air conditioning and heating equipment in proper working order and to perform emergency repairs.

Parts & Labor Limitations:
Compressors, heat exchangers, condenser and evaporator coils are covered fully under labor contract. Parts limited to manufacturers warranty and availability. Charge will apply for parts outside of warranty period.

Preventive Maintenance:
Includes maintenance service two times during the contract period for plans covering heat & air conditioning or service once a year if your contract is for furnace only or air conditioning only as follows:

Spring Service Check:
Install gauges and check operating pressures, Check all wiring and connections, Check voltage and amperage to all motors, Clean air ,Check air temperature drop across evaporator, Check for adequate refrigerant charge, Check starting contractors, Look for any visible signs of leaks, Clean condenser coil, if needed, Oil motors if needed, Check and adjust thermostat, Check belts and adjust tension, if needed, Check air temperature across condenser, Check pressure switch cutout settings, Check that condensate drain is open, Check Reversing valves, Check electrical lockout circuits, Check/Clean Disconnect

Fall Service Check:
Check and adjust thermostat, Clean or Change filters,** Check and adjust safety controls, Check for loose wires, Turn exposed dampers to heat if needed, Clean burners, Inspect heat exchanger., Check flue pipe, Clean and adjust pilot assembly ,Check crankcase heater, Adjust burner for efficiency, Check drains, Oil motors if needed, Adjust pressure regulator, Check for gas leaks in furnace, Check thermocouple, Check/Clean disconnect, Check reversing valves. Any unfavorable conditions will be noted and our Technician will discuss any recommendations for corrective measures with you.

Filter Maintenance:
**We will include filter changes two times per year to correspond with our spring/fall service check. Filters to be supplied by the customer.

Complete Care Credits:
For each consecutive year that you are enrolled in our Complete Care Program you will earn $50 in Loyalty Credits per system, up to a total of $500 credit per system. You can use these credits towards equipment purchases from us as follows:

Furnace & Coil - $300 maximum
Central Air System (condenser & coil) - $300 maximum
Heat Pump complete system - $500 maximum

Exclusions Under This Agreement:
Any Type of Filters, water panels or humidifier pads. (can be supplied at an additional cost) Repair, Modification or Cleaning of Air Duct & Diffusers. Repair or Replacement of Water, Oil, Steam, or Gas Piping. Replacement or repair of Oil Tanks or draining thereof. Replacement of Expansion Tanks, Flow Center, Flow Control Valves or Fill Valves. Water External Oil or Condensate Pumps. Replacement of Steam Traps of Radiators. Power Wiring or Disconnects outside equipment cabinets. Failure of Customer to Act Upon Recommendations Made by us which Result in Damages. Thermostats or Thermostat Guards Damaged by Abuse. Repairs resulting from an Act of God. Geothermal outside loop. Power Venter (out of warranty)

Terms & Conditions of Contractual Agreement:
Equipment is subject to inspection & approval by A-Quality prior to enrollment in the Complete Care Program. Any repairs needed to return equipment to proper operating condition are excluded and will be subject to applicable charges.The Customer Care program is an annual program and is not pro-rated. No refunds will be made if canceled by the customer prior to the expiration date. This plan is transferable to a new homeowner should the home be sold during the term of the agreement. The terms of this agreement are null & void if a technician other then A-Quality performs work on any of the equipment This plan includes repair & replacement of parts as listed above that are defective due to ordinary use or wear and tear based on the discretion of A-Quality.

This plan includes emergency service defined as no heat, serious leaks or a dangerous environment. All other service will be performed during normal working hours, Monday - Friday 7:30am - 3:30pm. It is the responsibility of the customer to call to schedule an appointment for service or maintenance. A-Quality is not responsible if maintenance is not performed due to unavailability of customer to schedule this service. Complete Care service will only be provided to customers with current accounts. Plan is null and void if account becomes 60 days overdue. It is agreed that in order for us to perform our obligations, we shall be free to start and stop the equipment for reasonable periods.

It is agreed that customer will provide means of access to the equipment at all times. It is agreed that A-Quality Heating and Air Conditioning, Inc. will not be held liable for the operation of the equipment or for injuries to persons or damages to property, except those directly related to negligent acts or omissions of our employees. And, in no event, shall we be liable for consequential or incidental damages.

It is agreed that A-Quality Heating and Air Conditioning, Inc. shall not be liable for any loss, damage or delay caused by improper use, violent acts of god, government regulations, codes or insurance company requirements, difficulties with workman, fire, or for any reason beyond our control, nor will A-Quality reimburse any utility money for any reason what so ever.

It is agreed that any alterations, additions, adjustments to repairs made by others, unless authorized by us will release and terminate all obligations of seller.

Prices are per system for the period of one year: Total cost to be paid in full with signed agreement. We accept cash/check/visa/master card/discover.

Oil Furnace or Gas Furnace Only $295 per system
Oil Furnace & Air Conditioner $345 per system
Heat Pump $325 per system
Air Conditioning Only $275 per system
Gas & Air Conditioning Only $375 per system
Boiler & A/C $375 per system
           (components on water side not included)
Boiler Only $300 per system
           (components on water side not included)
Geothermal Package $500 per system
           (components on water side not included)
Geothermal Split $450 per system
           (components on water side not included)

Contact us to schedule your system Evaluation

Service Areas in Maryland

Baltimore City and Baltimore County
Carroll County - All areas including: Eldersburg, Sykesville, Westminster, Union Bridge, Taneytown, Finksburg, Hampstead, Manchester
Howard County - All areas including: Clarksville, Columbia, Cooksville, Dorsey, Elkridge, Ellicott City, Fulton, Glenelg, Glenwood, Granite, Hanover, Highland, Jessup, Lisbon, Marriottsville, North Laurel, Savage-Guilford, West Friendship, Woodbine, Woodstock
Frederick County - All areas including: Frederick, New Market
Montgomery County - All areas including: Rockville, Gaithersburg, Germantown, Bethesda, Chevy Chase
Southern PA - All areas including: Gettysburg, Hanover